1. Are you an official retailer of Rhode?

No, we are an independent reseller of Rhode products. We purchase directly from authorised sources and make them available in regions where Rhode does not currently ship.

2. Are your Rhode products authentic?

Yes! All our products are 100% authentic and sourced from official Rhode retailers. We do not sell replicas or counterfeit items.

3. Which countries do you ship to?

We ship to countries where Rhode is not officially available. If you're unsure whether we can deliver to your location, please contact us

4. How long does shipping take?

Shipping times vary based on your location. Typically, delivery takes 3-5 days. You will receive tracking details once your order is dispatched.

5. Do you offer returns or exchanges?

Due to the nature of skincare products, we do not accept returns or exchanges unless the item arrives damaged or incorrect. If you experience an issue, please reach out within X days of receiving your order.

6. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via email so you can monitor your delivery.

7. Do you offer bulk or wholesale purchases?

At this time, we focus on individual orders. However, if you’re interested in bulk purchases, please contact us to discuss availability.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express and all major payment methods for secure and convenient transactions.

9. Will I have to pay customs fees or import duties?

Depending on your country, customs fees or import duties may apply. Buyers are responsible for any applicable fees, so we recommend checking your local regulations before ordering.

10. How can I contact customer support?

You can reach us via email - support@rhodecosmetics.store, and we’ll be happy to assist you.